Professional Customer Service Representative

Job Brief

For more than 90 years, Better Homes and Gardens has been the leader in everything related to the home. As part of Realogy Holdings Corporation, Better Homes and Gardens Real Estate balances the future of innovation and the tradition of home via our growing network of affiliated real estate agents and brokers. We're guided by our core values - passion, authenticity, inclusion, growth and excellence (PAIGE), and pride ourselves on remaining a beacon of professionalism.

The Better Homes & Gardens brand is deeply embedded in American culture. The brand has served as an inspiration for all matters relating to the home for decades. Today it remains a well‑respected, trusted source to guide consumers, young and old, in making a house feel like their home. Add to that our innovative technology and it’s clear to see how affiliated agents and brokers remain relevant before, during and after the real estate transaction.

We are hiring a professional customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and upscale complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensuring customer satisfaction and providing professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.