Counselor Keiki Club Waldorf Astoria Resort

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Counselor at Grand Wailea Keiki Club to join the Recreation Team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets.

This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
Classification: Full‑Time.
Shift: Various (Camp runs daily from 9am - 10pm) – must be available to weekdays, weekends, and holidays.
Pay Rate: The pay rate for this role is $25.09 and is based on applicable and specialized experience and location. Want to learn more? Hotel Website, Facebook, Instagram, You Tube.

A Counselor for Grand Wailea Keiki Club is responsible for leading and directing children through supervised recreational activities in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Provide exceptional childcare activities for children ages 5‑12. Instruct poolside craft workshops. Sell snacks, and drinks at the snack shop. Greets and registers guests to camp sessions and specialty classes, providing prompt and courteous service around the camp area. Checks guests in and out of the facility. Resolves guest challenges throughout their stay in our hotel. Promotes hotel services, amenities and upsells products to the guests.
• Teach, lead, participate and interact with children ages 5–12. Occasionally work with 13‑17 years old during busy seasons. Prepare and set‑up activities. Swim and interact with children.
• Plan and create stimulating and educational activities for 5‑12 years.
• Collect and process cash, credit card and room charge payments for all camp fees.
• Register arriving and departing children. Ensure registration forms are completed.
• Maintain cleanliness of facility, including vacuuming, dusting, sweeping, and mopping.
• Assist with menu schedules, serving lunch/dinner and snacks.
• First responder in case of water rescue, medical emergency, rendering First Aid and or CPR.
• Ensure safety of guests, patrons, and employees. Report accidents, injuries, and safety concerns.
• Make shave ice, popcorn and cotton candy for concession sales.
• Maintain cleanliness of snack shop stand in accordance with DOH requirements, including sweeping and sanitizing equipment and items used for popcorn and shave ice production.
• Instruct guests how to make the scheduled arts & crafts for the day.
• Instruct private hula lessons, lei‑making lessons, handmade jewelry classes, and acrylic canvas painting classes.
• Transfer trash and dirty linen to designated areas.
• Answer phones, take reservations, photocopy, file, and take inventory.
• Balance vouchers with daily summary.
• Assist supervisor and manager when needed.
• Advise supervisor on status of inventory and operations.
• Report all suspicious persons or activities, hazardous conditions, etc. to security department.
• Attend all mandatory meetings.
• Provide general public assistance, instruction, and/or guidance for guests.
• Any other related duties as assigned by Director/Manager.
• Assist with sunscreen application and washroom breaks.
• Maintain cleanliness of craft closet, including sweeping, dusting and organizing.

All candidates must have a high school diploma and at least 9 months experience working with children from the ages of 5-12 years old.

We look for demonstration of Hilton’s core values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

Additionally, we look for the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly…