Intake Associate

Intake Associate

Join to apply for the Intake Associate role at Ashley Addiction Treatment

We are seeking an Intake Associate to join our Intake Team— a strategic, forward‑thinking team member who can blend professional skills with purpose‑driven passion.

Ready to Lead With Purpose?

If you’re an administrative and/or customer services professional who’s as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference.

Apply today and help us transform lives—including your own.

At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983 by two visionaries who knew addiction treatment should care for the whole person—not just the disease—Ashley continues to live its mission: “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.”

At Ashley, we take care of our people as passionately as we take care of our patients. You’ll enjoy a comprehensive, rewarding benefits package that supports your well‑being and growth.

• 🕒 PTO:
  Generous PTO policy.
• 🎉 Paid Holidays:
  Up to seven annually, based on hire date.
• 🩺 Medical, Dental & Vision Insurance:
  Starting the first of the month after hire.
• 💰 Generous HRA contribution with medical plan enrollment.
• 💼 401(k) with Company Match: $1-for-$1 match up to 6%.
• 💡 FSA eligibility for pre‑tax savings.
• ❤️ Company‑Paid Life Insurance and Short & Long‑Term Disability.
• 🧘 Buy‑Up Life Insurance with spouse/child coverage options.
• 🎓 Tuition Reimbursement:
  Up to $5,250 annually after one year.
• 💆 Wellness Perks:
  On‑site gym, tranquil 1‑mile walking loop, and discounts on Massage & Acupuncture services.
• 🎟️ Perks & Discounts:
  Movie tickets, theme parks, events, online shopping, and more via Life Mart.
• 🌿 Spiritual & Emotional Well‑being:
  Daily non‑denominational services and Employee Assistance Program (EAP).
• 🎊 Community:
  Employee events, inclusive culture, and 147 acres of peaceful waterfront property.

As our Intake Associate, you’ll be the first point of contact for new patients as they enter our community. Here are the core functions of the role:

• Answer and respond immediately to telephone/webform inquiries concerning potential client admissions.
• Perform admissions assessments for all prospective clients.
• Verify that the client to be admitted meets all clinical and financial criteria for admission.
• Maintain an accurate knowledge of the services we provide to answer any questions and guide individuals through our intake process in an engaging and welcoming manner.
• Enter new client information into our electronic medical record.
• Utilize and provide upkeep of inquiry database.
• Understand and review insurance quotes and complete pre‑certifications.
• Understand and explain all consents needed to admit a patient, including obtaining releases of information at the time of intake.

In addition to the role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

• Model and reinforce Ashley’s mission and core values.
• Perform other duties on an as‑needed basis.
• Protect patients’ personal health information by maintaining compliance with HIPAA and other relevant IT security regulations.
• Reinforce Ashley’s commitment to diversity, equity, and inclusion.

• Bachelor's and 1 year of experience or AA degree and 3 years’ experience or working toward either degree; typing and computer skills preferred; excellent telephone and communication skills; knowledge of Twelve Step Program.
• Excellent verbal and written skills; read; write clearly.
• Good arithmetic skills; understand insurance and financial requirements; knowledge of Microsoft Office to include Outlook, Word and Excel.
• CPR certification required.

• Model and reinforce our mission, values, and culture of excellence.
• Protect patient privacy and uphold HIPAA compliance.
• Champion diversity, equity, and inclusion in all we do.
• Contribute with compassion, professionalism, and a shared sense of purpose.

Ashley, Inc. is an Equal Employment Opportunity / Aff…

Seniority Level: Entry level

Employment Type:

Full‑time
Job Function:
Health Care Provider
Industries:
Mental Health Care, Individual and Family Services, Non‑profit Organizations

Referrals increase your chances of interviewing at Ashley Addiction Treatment by 2x.