Patient Services Representative - Front Desk - Haverhill, MA

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative – Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay range $21–$22 hourly, Monday–Thursday, 10 hours daily.

• Patient Engagement:
  Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination:
  Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance:
  Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management:
  Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation:
  Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance:
  Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management:
  Accurately enter referral information, manage patient records, and ensure all medical charts are up-to-date and readily accessible.
• Reliability:
  Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties:
  Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

• High school diploma or equivalent.
• 0–1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.

• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one.

People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way.

If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website .gov/ofccp.

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS)
• Blind or low vision
• Cancer…