Front Office Associate

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RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referred professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a full‑time position, working 40 hours per week, Monday‑Friday.

• Greet and check‑in patients scheduled for imaging services; process payments and copays as needed
• Answer phones and handle calls in an efficient and friendly manner
• Field phone calls appropriately for Center Team Members
• Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup
• Order office supplies as needed
• Maintain supply of patient information sheets
• Push patient imaging via electronic interfaces
• Complete patient appointment confirmation calls and provide preparation instructions to patients
• Fax/scan reports, billing information, and medical release forms as requested

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders
• Verify patient exam orders match exam schedules
• Schedule referrals and ensure proper authorizations are obtained
• Schedule walk‑in patients
• Process requests for image orders and CDs from both referring physicians and patients
• Maintain an up‑to‑date and accurate database of all current and potential referring physicians

• Verify patient’s insurance coverage
• Pre‑certify all patient exams with the patient’s insurance company
• Obtain insurance authorizations
• Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines

Complete other tasks and projects as assigned (5%).

Entry level

Full‑time

Management and Manufacturing

Hospitals and Health Care