Collections & Customer Service Assistant

Metropolitan Linen Services is seeking a dependable Administrative, Collections & Customer Service Assistant to support our Accounting, Operations, and Customer Service teams. This role is ideal for someone with hands-on experience assisting customers, handling billing inquiries, and following up on outstanding balances.

Requirements

• 2+ years of experience in customer service, collections, billing, or office administration
• Comfortable speaking with customers by phone and email regarding billing questions and account balances
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Professional, reliable, and able to multitask in a fast-paced office environment
• Bilingual English/Spanish a plus

Key Responsibilities

• Assist customers with billing questions, invoice requests, and payment inquiries
• Follow up on past-due accounts via phone and email in a professional, customer-friendly manner
• Document customer interactions and update account notes
• Maintain collections trackers and support reporting
• Coordinate with internal teams (Accounting, Customer Service, Operations) to resolve account issues
• Provide general administrative support including data entry, filing, and document organization

Our Company
Metropolitan Linen Services is a family owned and operated company since 1981. We provide linen and uniform rental services to restaurants, hotels, food service companies, country clubs and banquet facilities. Located in Haverhill, MA, we have a 40,000 square foot facility that employs over 100 people. We provide weekly service to over 1000 businesses in the New England region.

At Metropolitan, our employees are our greatest assets. Our employees are treated like family. We appreciate the hard work of our employees and compensate them accordingly. We offer extremely competitive compensation and benefit packages, consistent with other leading companies in our industry.

9am - 5pm Mon
- Fri