Administrative Assistant

Administrative Assistant – Ambulatory Services

NFI Massachusetts Inc. is a human service organization providing mental health and substance abuse treatment in the Northeast Massachusetts region. We are located in Haverhill, MA and are seeking a full‑time Administrative Assistant to support our Ambulatory Services Division.

The Administrative Assistant will support the Division Director, the Director of Outpatient Services, the Director of Structured Outpatient Addictions Program (SOAP), and the Director of the Massachusetts Impaired Driver Program (MID). Candidates must be detail oriented, able to manage multiple tasks, work independently and as a member of a large team of clinicians, counselors, and administrators.

• Greeting clients and providing a welcoming office environment
• Scheduling appointments and managing calendars
• Accepting payments and recording transactions accurately
• Managing client records as needed
• Responding to client requests and questions
• Consistently protecting patient confidentiality in accordance with HIPAA policies and guidelines
• Assisting prescribers with medication needs and inquiries
• Developing and managing spreadsheets for a variety of division needs
• Faxing, filing, and researching as needed

• One year of administrative assistance experience preferred
• Experience working in a mental health environment preferred
• A valid driver’s license and reliable vehicle required
• Full‑time position, Monday–Friday, with some evening availability

Salary: $23.00 per hour

• Medical, Dental & Vision Insurance (multiple plan options)
• 403(b) Retirement Plan with potential employer match
• 3 Weeks Paid Vacation + 11 Paid Holidays + Paid Sick Leave
• Company‑Paid Life & Long‑Term Disability Insurance
• Tuition Reimbursement (up to $2,500 per year)
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs (EAP)
• Voluntary Benefits:
  Pet Insurance, Home & Auto, Legal Plan & more!
• Employee Referral Bonus Program

NFI Massachusetts Inc. is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We seek to empower individuals and support diversity and inclusivity within our workforce.

NFI Massachusetts participates in E‑Verify to confirm employment eligibility as part of the I‑9 verification process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.