Sales Office Administrator

About the Role:

Crem Recruitment are proud to work exclusively with our established client in Haverhill. We are recruiting a Sales Office Administrator to join a busy and professional sales office team based in Haverhill. This is a key role within a customer-focused environment, responsible for processing orders, supporting sales operations, and maintaining accurate records to ensure a seamless experience for internal and external customers.

The ideal candidate will be reliable, organised, and able to work effectively in a fast‑paced, target‑driven office. You will have the opportunity to contribute to the team’s success while developing your skills within a supportive environment.

• Answer and manage customer enquiries by phone and email.
• Process sales orders accurately via EDI and manually.
• Maintain customer records in CRM/SAP and generate reports.
• Support Area Sales Managers with pricing, discounts, and sample requests.
• Log and resolve customer complaints professionally.
• Work to departmental KPIs and contribute to daily operations meetings.
• Maintain a tidy, compliant, and safe working environment.

• GCSE Maths and English (Grades A‑C)
• 12+ months customer service or office experience preferred
• Excellent telephone manner and professional approach
• Organised, reliable, and able to manage multiple tasks
• Computer literate and confident using office systems