Senior Activity Instructor

Join to apply for the Senior Activity Instructor role at Dŵr Cymru Welsh Water
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Job Requisition Number 8254

Work Type Temporary April - Sept 2026 Season (6 Months Contract)

Job Function Leisure and Hospitality

Location Llys y Fran (Postcode: SA6 34RR)

Salary £26,500.00

Closing Date To be finalized – please apply as soon as possible.

We attract over 1 million visitors a year to our five visitor centres, located in stunning locations across Wales. We offer a range of water sports, mountain biking, angling, walking, cafes, and more, all set in beautiful environments. Our visitor centres promote education, conservation and biodiversity and are a hub for health & wellbeing.

• Senior Instructor will cover a minimum of four shifts / week.
• Operating hours are 6.30am - 8.30pm; a mix of early, daytime, evening and weekend shifts from April – September 2026 (6 months contract).
• Start as soon as possible, with training beginning ASAP and ideally completing a couple of weekends before the season commences.
• Job base location:

For an informal discussion about this role, please contact  and enter job  in the subject line.

• A water sport National Governing Body qualification (e.g., 'RYA Senior Instructor', 'British Canoeing Coach', 'UKCC Level 2 Coach') or being in the process of obtaining one, plus prior experience.

• Supervising and motivating a team.
• Managing and implementing health & safety records and procedures.
• Working with the general public.
• Delivering water or land activities to individuals and groups of different ages and abilities.

• Enthusiastic about putting customers first every day.
• Ability to work independently and on own initiative.
• Excellent communication and interpersonal skills.
• IT literate – ability to use a variety of computer systems.
• Effective communication in spoken and written English.
• Honest and professional behaviour.

• Join a great team at the Visitors Centre; a flexible approach and teamwork are essential.
• Communicate enthusiastically and help promote Welsh Water.
• Assist in developing a business plan for growth, success and sustainability.
• Deliver effective leadership and advocate key development of the team.
• Follow high levels of health and safety and deliver best practice at all times.
• Build relationships with internal and external customers and maintain a positive, professional image of Welsh Water.

As a Duty Instructor, you will play a key role in ensuring the smooth operation of our Activity Centre, delivering exceptional customer experiences while maintaining the highest standards of health and safety and professionalism. This is a hands‑on leadership role requiring flexibility to work evenings, weekends and bank holidays. The Activity Centres are open 7 days a week.

• Oversee daily activity operations, ensuring compliance with Welsh Water’s Health and Safety Management Systems.
• Supervise the activity team and maintain accurate safety documentation.
• Ensure the safety of all visitors, staff and participants in land and water‑based activities, following company procedures for incident reporting.

• Act as a role model for the activity team, providing guidance, training and support to deliver high‑quality activities.
• Assume full responsibility for the centre and team in the absence of the Activity Manager or Deputy Manager.

• Deliver outstanding customer service by maintaining professionalism and water safety standards.
• Respond promptly and professionally to activity enquiries and group bookings.
• Communicate enthusiastically and knowledgeably with visitors, promoting a positive image of Welsh Water.

• Maintain high standards of equipment care, repair and cleanliness to ensure availability and safety.
• Support site upkeep, including reservoir safety, biosecurity, litter picking and building maintenance.
• Follow routines for opening and closing the site, including cash handling and managing equipment issue and return.

• Assist with conservation, educational and recreational activities, including open days and events.
• Collaborate with third‑party organisations such as wildlife charities and volunteer groups.
• Provide cross‑departmental support when required (e.g., café or Ranger team).

• Staff discounts at our visitor attractions.
• Full training and uniform provided.
• Beautiful working location.
• Flexible working hours.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office:
Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
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