Scheme Support Officer

Overview

Codi is a not-for-profit with a big heart and a big mission. As Wales' largest provider of housing, care, and support, we help people live well, feel supported, and rise to their full potential. Every day, our teams support nearly 17,000 individuals across Wales with services that make a real and uplifting difference to their everyday lives. Codi means rise in Welsh, reflecting our ambition to lift expectations, communities, and each other.

This Scheme Support Officer role is based at Caersalem House. We have a team of Scheme Support Officers and Projects Workers providing 24/7 support to individuals who are 18+ and are experiencing homelessness. As a Scheme Support Officer you will help customers plan goals to gain skills required to live independently. You will engage customers in activities and coordinate with the right specialist services to address any other support needs.

• Support customers in planning goals to develop tenancy management, health and wellbeing skills, and independent living capabilities.
• Engage customers in activities and coordinate with specialist services to address additional support needs.
• Work interactively and collaboratively with colleagues and partners to support outcomes for customers.

To be a great Scheme Support Officer, you don’t always need previous experience or qualifications. This role requires flexibility, enthusiasm, motivation, and creativity. You must be able to work on your own initiative in a busy, dynamic role and be a positive team member. More important are:

• A passion to work with and enable people to improve skills relating to tenancy management and health and wellbeing
• An enthusiasm and passion for making a difference to people’s lives
• A strong sense of initiative and the ability to work independently as well as being a great team player

• A full valid UK Driving Licence and access to a vehicle is essential for the role.
• Full list of duties is available in the Job Description.

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you'll embrace these principles and thrive in an environment shaped by them.

• £24,531.00 FTE (£12.75 per hour)
• Sleep-in rate: £62.64 per 8 hour shift
• Pension Choices:
  Defined Contribution (DC) Scheme with matched contributions up to 10% or Defined Benefit (DB) 1/80th of final salary for every year of service
• 3 x Life Cover linked to pension membership
• Saving scheme with competitive interest rate
• Give As You Earn scheme for tax-efficient charity donations
• From 1st April 2026 option to be paid weekly or monthly

• 26 days holiday, pro rata plus Bank Holidays. Rising to 27 days after 1 year's service or cash equivalent of 1 day's annual leave.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks
• Sick Pay with length of service up to 6 months full pay after 4 years
• Eyecare:
  Up to £100 reimbursement towards eye tests and glasses
• Free counselling, coaching, wellbeing team, and OH service
• Annual Health Check and Health Cash Plan
• Mileage paid at 45p per mile plus 5p per passenger per mile
• Cycle to Work Scheme

• Personal development through continuous professional training, leadership development programmes, career coaching, and support with funding/time for qualifications

• Long Service Awards
• Blue Light Card eligibility with discounts at 15,000 brands
• Colleague Discount platform

At Codi Group we are guided by FREDIE principles:
Fairness, Respect, Equality, Diversity, Inclusion, Engagement. We encourage applications from all backgrounds.

If you have the skills and experience required, please follow the prompts to apply now. We interview promptly and may close a vacancy before the end date, so please don’t delay in applying.

Please note:

Interview questions will be provided on arrival, with 15 minutes to review and make notes before the interview begins. Interviews are scheduled for 23 February 2026. For more information or to arrange a visit to the scheme, contact us.