Receptionist​/Clerical Officer

An opportunity has arisen for an experienced receptionist to work in the specialised and rewarding area of the Pembrokeshire Haematology and Oncology Day Unit (PHODU) at Withybush General Hospital, Haverfordwest.

We are looking for motivated individuals with an awareness and sensitivity to the specific needsof this patient group. PHODU is a busy and challenging environment, where oncology and haematology patients are attending for Systemic Anti-Cancer Therapy and for clinic appointments. Excellent communication skills with a welcoming and courteous demeanour are essential for this role.

The successful Receptionist will need to demonstrate a flexible approach to the needs of the service, providing a welcoming and efficient front of house, to patients and visitors attending or contacting the unit. The role will also involve carrying out administrative general duties.

This is a part time job, 22.5 hours per week, any day Monday to Thursday on a rota basis.

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals:
  Bronglais Hospital in Aberystwyth;
  Glangwili Hospital in Carmarthen;
  Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals:
  Amman Valley and Llandovery hospitals in Carmarthenshire;
  Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres:
  Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 10/03/2026.

• Level 2 qualification (e.g. GCSEs, NVQ2) or equivalent demonstrable experience of administrative / office skills and knowledge
• English GCSE grade C or equivalent

• Reception work based experience in either healthcare or the hospitality industry

• Welsh Speaker (Level
  1)

• Welcoming and courteous demeanour
• Be able to demonstrate sensitivity to specific needs of patient group
• Be able to demonstrate calmness with distressed or angry service users in person and over the telephone

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.