Out of Hours Shift Supervisor

We are looking to appoint contracted Shift Supervisors for the Out-of-Hours Service across the three counties, which is based at Withybush General Hospital.

The post holder will be responsible for the day-to-day operational supervision of the Out of Hours Service across Hywel Dda University Health Board, working in partnership with clinical and operational colleagues to ensure the safe, effective and high-quality delivery of services.

This role will also include an element of additional flexible working, to provide cover for annual leave and sickness. While supervising the non-clinical team, you will work closely with the clinical team to ensure service is provided across the Hywel Dda University Health Board.

You will oversee the smooth running of each Out of Hours shift by monitoring rotas and staffing levels, coordinating reception and driving staff, and acting as the first point of contact for operational issues.

You will respond to calls from patients, clinicians and stakeholders as required, monitor demand and patient flow, and ensure workloads are managed safely to avoid delays or breaches.

This role includes using clinical and vehicle tracking systems to support timely patient care, reporting system or premises issues, supporting escalation and emergency plans, and ensuring all shift activity is accurately recorded and completed.

The Out-of-Hours Serviceoperatesfrom
18:15to08:00 during the week and 24/7 on weekends and Bank Holidays. The successful candidate willbe responsible forthecoordination of the Service outside of normal hours.

This role will include working weekday nights
22:00 - 08:00 some weekdayeveningshifts 18:15to22:15and weekend daytime / evening shifts.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals:
  Bronglais Hospital in Aberystwyth;
  Glangwili Hospital in Carmarthen;
  Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals:
  Amman Valley and Llandovery hospitals in Carmarthenshire;
  Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres:
  Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 12/02/2026

• Good Identifiable level of education A Level equivalent
• Identifiable qualification in word-processing and database management
• ECDL or similar
• Customer care skills/training

• Experience of operational management
• Experience of line management of staff
• Experience of computer systems and networks to include Windows
• Experience of word-processing and good keyboard skills.
• Experience of BT Business Manager call-centre
• Experience of working as part of a multi-disciplinary team.
• Experience of managing a small team.

• Flexible approach to the needs of the service.
• Ability to work unsocial hours
• Welsh Speaker (Level
  1)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a year

Per annum Pro-rata