Bodyshop Advisor

We are currently recruiting on behalf of our client, a reputable multi-site automotive accident repair centre, for the position of Bodyshop Advisor in Haverfordwest. This role provides an excellent opportunity for an experienced customer service professional to join a well-established bodyshop, supporting their continued commitment to quality service and customer satisfaction. The Bodyshop Advisor will be a key contact for clients, ensuring smooth operations and excellent service delivery throughout the repair process.

The position of Bodyshop Advisor is essential in maintaining the high standards expected by the company. The successful candidate will be responsible for managing customer interactions, coordinating with workshop teams, and ensuring timely updates and vehicle deliveries.

This role offers a pathway for professional growth within a respected, family-run business with a strong reputation in the automotive industry.

Benefits:

Salary of up to £32,000 - £34,000 per annum, depending on experience and current earnings
20 days annual leave plus 8 bank holidays
Full in-house training and manufacturer-led system updates
Long-term career development prospects within a family-run business
Ongoing professional training opportunities

Working hours:

40 or 42.5 hours per week;
Monday to Friday, 8:00am-5:00pm or 8:30am-5:00pm
Pension scheme

Duties:

Welcoming customers in a professional and courteous manner
Booking vehicles for repair and liaising with the management team to monitor progress
Providing regular updates to customers throughout the repair process
Ensuring vehicles are ready for collection at the designated time
Supporting customers with onward travel arrangements and vehicle handover procedures
Maintaining ongoing relationships with customers to foster loyalty and repeat business
Upselling repairs and approved products where appropriate, adopting a sales approach
Supporting the workshop with accurate documentation and maintaining high housekeeping standards
Developing and maintaining product knowledge through manufacturer-led training

Requirements:

Proven experience as a Customer Service Advisor, ideally within the automotive industry
Strong organisational skills coupled with proficient IT knowledge
Experience working with customer service systems; familiarity with Autoflow is desirable but not essential, as full training will be provided
Excellent communication and interpersonal skills
Professional and courteous manner when dealing with customers
The ability to work efficiently in a busy workshop environment

This opportunity offers stability, development, and the chance to be part of a reputable family-run accident repair centre. The role of Bodyshop Advisor is ideal for motivated individuals seeking to progress in automotive customer service. If you meet these criteria and are eager to contribute to a high-performing team, we encourage you to apply.

For further information or to submit your application, please contact Harry Thaxton-Woodcock at Perfect Placement Automotive Recruitment