Front Office Administrator II

Join to apply for the Front Office Administrator II role at Hurt and Healing Behavioral Health and Wellness, PLLC
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This is a customer‑facing position that requires excellent people skills and compassion. As the Front Office Administrator in a mental health private practice, you will be the first contact for patients in person, online, and via phone and e‑mail. You will manage the electronic health database to update accounts, issue invoices, reconcile billing, verify insurance, and handle daily telephone calls, wait‑list, scheduling, and billing concerns.

Additional duties as needed.

A PEOPLE PERSON, who is self‑motivated and can keep a secret. Service is what we do! Our team members must be able to assist and support clients with empathy and patience to help them engage with a provider and get the help they need.

Hurt and Healing BHW PLLC is a private group behavioral health practice, located in Havelock, NC, that delivers mental health therapy, groups, and psychological assessment both in‑person and online throughout NC.

• Serve as the initial point of contact for clients and guests.
• Answer all incoming calls.
• Greet and check in clients for scheduled appointments.
• Assist clients with questions, concerns, and issues related to treatment, scheduling, and services availability.
• Process new clients and documents in the Electronic Health Record system (EHR).
• Process payments and purchases in EHR.
• Update and verify the accuracy of client demographic information in the EHR.
• Ensure that clients complete required paperwork and provide appropriate documents.
• Verify insurance coverage.
• Track client status in the Client Tracking Database and HER.
• Respond to and route incoming email and fax requests.
• Create and generate forms, documents, and correspondence.
• Print, pull, distribute, and file forms both paper and electronically.
• Follow HIPAA confidentiality, privacy, and security rules and HnH policies when handling protected health information.
• Maintain an orderly, neat, clean, and professional front desk, waiting room, and public areas.
• Locate resources for clients.
• Support team members as assigned.
• Perform open/closure procedures depending on hours worked.

• High school diploma/GED.
• Some college:
  Degree/certification preferred but not required.
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint.
• Administrative experience and excellent customer service skills in person and via telephone.
• Experience scheduling and messaging using an EHR, Google Tasks, and Gmail.

• Client‑centered, self‑confident, empathetic, and compassionate.
• Authenticity, accountability, honesty, integrity, and patience.
• Excellent telephone etiquette and interpersonal skills.
• Self‑starter who can work without constant supervision and prioritize tasks assigned.
• A team player who is motivated and communicates effectively.

• Applicants must be fully vaccinated against COVID‑19.
• Applicants must be legally authorized to work in the United States and not require sponsorship.

We are an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.