Sales Support Coordinator - Hybrid

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

• Location – Hauppauge, New York or Iselin, New Jersey Office (hybrid)
• Hours – 10:30AM – 7:00PM EST
• Hourly rate range – $20.00 – $22.20 per hour
• Commission Potential – 12K at 100%

The role of the Sales Support Coordinator is to provide support to the field and inside teams by facilitating proactive and reactive sales related requests.

• Order Assistance – handle more complex orders and triage orders that can be entered by our order entry team.
• Handle inquiries (via telephone, email, SFDC) from sales teams regarding customer related topics, including escalation and management of requests and issues.
• Facilitate issue cases to our quality team on faulty products or system related problems.
• Investigate and adjust any discrepancies between an agreed upon price and what has been invoiced to the customer.
• Proactively reach out to customers to promote specials, customer trainings, and any other task designated as essential by sales leadership.
• Reach out to identified, high priority customers to ensure any sales and service-related needs are being addressed.
• Participate in any special projects or WSA related initiatives as outlined by the Sales and Service Excellence management teams.

• Must have experience working with Salesforce CRM.
• Familiarity with the hearing health industry.
• Experience working in a customer care and/or sales related function.
• Experience supporting a sales team preferred.
• Professional experience with Salesforce preferred.
• Ability to collaborate well with sales professionals across multiple geographic territories.
• Must have strong interpersonal skills to collaborate with colleagues and cross-functionally.
• Must have strong communication skills.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.