Overnight Front Desk Associate

Overview

Planet Fitness is a company dedicated to enhancing people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.

Joining the PF family means being part of an established culture and a strong set of values, supporting a team that cares about bettering the health and wellbeing of the community in an environment where everyone feels they belong. It also means having fun at work while creating member experiences that consistently exceed expectations and being part of a brand you can be proud of.

All of our Team Members at Planet Fitness share one thing in common – a passion for our brand and a desire to make our members feel welcome in our Judgement Free Zone®.

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience.

• Greet members/guests as they enter and exit the club; assist them with questions or concerns during check-in.
• Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities; includes communal spaces and assigned area.
• Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Perform a thorough walk-through of all club areas; promptly address safety/policy issues and cleanliness concerns.
• Address maintenance and facility concerns (e.g., broken/missing equipment) promptly.

• The hourly pay range is $17.00 to $18.00. Planet Fitness reserves the right to adjust pay based on factors unrelated to a person’s protected class.
• Comprehensive benefits including medical, dental, and vision insurance; disability; life Insurance; 401(k); flexible spending accounts; vacation, sick, and holiday pay; and a free Black Card Membership. Some benefits are offered to full-time employees only.

• 6–12 months of experience in a customer service environment (preferred).
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and movement throughout the club to accomplish tasks during shift.
• Continual communication in person or on the phone during shift.
• Ability to lift up to 75 pounds.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Every team member is responsible for contributing to a safe and healthy workplace by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

• Referrals increase your chances of interviewing at Planet Fitness.
• Location:
  
  Hauppauge, NY.
• Job types:
  Full-time, Overnight Front Desk role as described.