Quality Control and Governance Process Manager

Brief Description

Join Our Team. For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work.

From part‑time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

The Quality Control & Governance Manager supports Consumer Lending’s first line of defense risk management program by ensuring policies and procedures remain current and compliant with regulatory standards. This role oversees quality control and governance for all Consumer Lending products—including Auto, Personal, and Credit Card—while developing performance reports and delivering actionable insights. The position requires independent execution and effective collaboration across all levels of the department.

• Bachelor’s degree or a minimum of eight years directly related experience required
• Minimum four years relevant experience in risk, compliance, legal or audit required
• Financial services or insurance industry experience required
• Strong knowledge of Consumer Lending products and processes, applicable regulations, and regulatory requirements required
• Demonstrated ability to effectively challenge and influence in business or team settings.
• Ability to effectively work with internal and external partners in a highly collaborative environment.
• Demonstrated ability to identify potential concerns and recommend effective solutions.
• Advanced proficiency with Microsoft Office products including Word, Excel, and PowerPoint.

• Partner with business units to identify, assess, and document risk and compliance controls, including those related to new or modified products, services, distribution channels, regulations, and third‑party operations.
• Perform control testing and execute quality control for departmental processes.
• Plan and execute test steps within established deadlines with minimal supervision.
• Assist in the development and implementation of controls as needed.
• Evaluate operational and design effectiveness of controls.
• Maintain documentation and support for testing results, including detailed findings for reporting.
• Support root cause analysis and issue remediation activities.
• Identify control weaknesses and recommend corrective actions to strengthen the control environment.
• Build and maintain collaborative relationships with key stakeholders.
• Promote well‑managed processes within Consumer Lending to drive sustainability, enhance automation, and improve transparency and accountability.
• Support creation and revision of process documentation, including version control.

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives.
• Paid time off for vacation, personal days, and holidays.
• 401(k) company contribution.
• Teachers pays 100% of Dental & Vision premium.
• Tuition reimbursement is offered to full‑time employees.
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers.

The good faith range for this position is $84,250 - $101,000 annually. This range is an estimate based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://(Use the "Apply for this Job" box below)./careers

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