Field Director Services - Long

Overview

Position Purpose
The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM) across a multi-district geographical services area. The FDS focuses on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers.

The FDS leads and develops a team of high-performing field associates, communicates the strategic vision of Home Services, ensures safety of all associates and compliance with regulations, and meets or exceeds targets for assigned sales plans.

Req
164646

• 15%
  - Cross-Functional Collaboration:
  
  Regularly engages with and communicates initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
• 65% - Services Leadership:
  Responsible for achieving profitability for assigned geography by ensuring sales teams meet or exceed targets for sales plans. Handles escalated customer issues in partnership with field leadership. Leads field associates to develop and reinforce selling and operational skills through education, coaching, mentorship, and motivation. Analyzes and interprets sales (pipeline, conversion, gross/net/POS sales), financial (installed revenue, gross margin, operating profit, EBIT) and operational (cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across the assigned services area.
  
  Identifies opportunities and implements game plans for improvement. Ensures safety standards are in compliance with THD, state, and federal regulations. Executes Home Services strategy consistently to deliver growth, profitability, and an enhanced customer experience.
• 20% - Talent Management:
  Optimizes diverse talent through a demonstrated commitment to equal employment opportunity. Oversees talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.

• This Position typically reports to Senior Director Services
• This Position has 6 Direct Reports

• Typically requires overnight travel more than 50% of the time.

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Demonstrated proficiency in predictive modeling, data mining and data analysis

• Ability to draw accurate conclusions from financial documentation
• Excellent written and verbal communication skills
• Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
• Experience in a retail environment, home improvement industry or general construction industry
• 5+ years of relevant professional work experience
• People management experience with multi-unit or geographically dispersed teams
• Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
• Experience adopting new technologies and applying to business applications
• Experience evaluating and establishing strategies for multiple locations
• Strong communication and interpersonal skills
• Strong business and financial acumen

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• 5

• 5

• 5

• 5

• None

• Builds Effective Teams
• Collaborations
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develop Talent