Information Technology Specialist

Job Title:

IT Specialist - Asst. Manager

Reports to:

Lead IT

Pay Range: $78,000-$101,000

Employment Type:

Full Time - Salaried/Exempt

Work Hours/Shift: 8:30AM - 5:00PM

The IT specialist role is responsible for implementing IT solutions, AI automation and Infra & Security support including Cyber security. The role needs to interact with Cipla support functions and vendors / partners. This role will perform IT Systems Support including Systems Implementation, Network and Infrastructure, Cyber Security, AI automation, CSV, Administration etc., for Manufacturing, Packaging, Warehouse, Quality Systems etc.

Key Accountabilities

• Build technical understanding of MES applications, Serialization Software’s, Quality Systems QC applications/software’s and end to end business processes to have the capability to propose system changes, process transformations in line with the evolving business requirements.
• SAP Support for Production, Warehouse and Quality Modules
• Handling Audit Trails, CSV activities
• Network Administration, Cyber Security, AI automation, Software application management, Vendor management, User management with roles and profiles
• Define architecture of enterprise applications needed to have best in class engagement with internal employees, Vendors/Partners, Customers etc.
• Evaluate new technologies, develop innovative solutions to deliver business objectives.
• Engage with stakeholders
• Multi-Functional teams across regions eg. Manufacturing, Packaging, WH, QC, QA, Engineering, Finance, HR etc. and IT Business Partners and other IT Verticals.
• Determine opportunities to implement / scale applications across regions where there are similar business processes.
• Build business cases for implementation of tactical solutions where necessary keeping in mind the future Roadmap.
• Track committed project timelines, milestones, budgets, scope deliverables and business outcomes.
• Ensure that key performance indicators, success criteria are aligned with the desired outcomes.
• Propose, Design and Manage support models, ensure delivery of aligned SLAs for Incident, Change, Request Management for the delivered solutions working with partners.
• Driving Data standards and implementing IT Infra and security solutions as per business need
• Ensuring applying Up To Date  compliance standards in the IT solutions wherever applicable as per the ever changing and updated compliance rules.

Key Decisions:

• Customizing solution (if so to what extent) vs Standardizing/Transforming business process
• Follow best practices
• Scaling Global solution to other regions vs implementing a Local solution
• Understand the business need and applicability
• SLAs, Commercial negotiations with partners
• Adhere to the agreed timelines with business functions

A minimum of a bachelor’s degree in engineering, Information Technology or a related field.

• 4-6 years of work experience across various technology platforms.
• Knowledge and experience in handling MES systems, Manufacturing, Packaging and WH machines
• Experience with Manufacturing, Packaging and WH IT solutions (MES/SCADA/LIMS etc.,), CSV activities with strong preference in pharmaceutical.
• Knowledge and experience in handling QC systems, LIMS, QA/R&D/RA applications
• Experience with Quality, R&D, RA IT solutions (Waters/Master Control/LIMS etc.,), CSV activities with strong preference in pharmaceutical.
• IT Infrastructure and Networking skills, Experience in Cyber Security and AI automation.

Skills

• Strong skills in IT Manufacturing and Packaging Systems Administration, CSV activities, PLC and QC Systems validation and qualification
• Strong skills in IT Quality Systems Administration, CSV activities, and QC Systems validation and qualification
• SAP Skills in Production, WH, Packaging and Quality modules
• Demonstrated analytical skills
• Understanding MES solutions, Manufacturing software’s, SQL database, Application administration etc., and how to apply them to business scenarios.
• Understanding Quality Systems solutions, Quality software’s, SQL/Oracle database, Application administration etc., and how to apply them to business scenarios.
• Advanced Microsoft Suite, with strong emphasis, Excel Skills, such Macros
• Experience supporting Manufacturing,…