Client Services Associate

Overview

Our client is a highly respected, fast-growing wealth management firm with a strong reputation for delivering exceptional client service and meaningful financial outcomes. They are seeking a Relationship Manager to play a mission-critical role supporting advisors and ensuring a first-class client experience at every touchpoint.

This opportunity is ideal for a Relationship Manager who thrives in a high-performance, service-first environment
, enjoys positive and purposeful client conversations, and wants to grow within a modern, people-centric RIA.

This is a full-time, on-site W-2 position based in Hauppauge, NY
.

The Relationship Manager serves as the operational backbone of the advisory team, supporting advisors by executing with precision, coordinating client deliverables, and ensuring all client interactions are handled with professionalism, warmth, and urgency.

This is a client-facing role that plays a critical part in both the firm’s service model and its ongoing growth objectives. You will work closely with advisors, operations, custodians, and external professionals to service existing client relationships and support the onboarding of new clients.

• Deliver white-glove service to clients with speed, accuracy, and professionalism
• Prepare for client meetings and proposals with exceptional attention to detail
• Draft and manage client communications via email, phone, and written correspondence
• Participate in client meetings, document notes (with AI support), and manage follow-ups
• Gather and organize information to support comprehensive financial planning
• Prepare, process, and track all custodial paperwork (new accounts, asset movement, money requests, transfers, etc.)
• Maintain meticulous CRM documentation of all client communications, tasks, and appointments
• Assist with account maintenance, asset allocations, and quarterly reporting
• Serve as the first line of response for client inquiries across email and phone
• Build and deepen client relationships with empathy, connection, and professionalism
• Partner with operations to proactively resolve custodial issues and escalate when appropriate
• Adhere to all firm and industry supervisory and compliance requirements
• Participate in firm meetings, training, client events, and continuing education
• Support additional service-related responsibilities as required

• Service-oriented with a genuine interest in caring for clients
• Exceptionally organized, dependable, and detail-oriented
• Calm, professional, and effective in a fast-paced environment
• Process-driven with strong ownership and accountability
• Excellent time management and multitasking capabilities
• Comfortable using CRM and workflow tools (Salesforce preferred)
• Experience with financial services technology including Money Guide Pro , Holistiplan, Docu Sign, and Zocks
• 3–5 years of experience in financial services (RIA experience strongly preferred)
• Strong working knowledge of Schwab custodial operations
• Open to learning and adopting new technology as systems evolve

• Series 65 required
• Bachelor’s degree strongly preferred
• CFP® certification or desire to pursue
• Strong understanding of client confidentiality and discretion
• Clean U-4 and U-5 history
• Reports to: Lead Advisor
• Functional Area: Client Success / Operations
• Works closely with: Advisors, Operations, Administrative Support, Corporate RIA partners, Custodians, and Service Providers
• Bonus: Performance-based, tied to individual and firm objectives
• Employment Type: Full-time W-2
• Benefits: Medical, dental, vision, 401(k) with match, PTO, and firmwide benefits
• Career Development: Clear progression and professional growth opportunities