Motor Vehicle Representative , G-; NY HELPS

Responsibilities

Responsible for substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs. Responsibilities include effectively using a computer with multiple applications running simultaneously. Duties may include operating telecommunication consoles, camera, cash drawer, photocopiers, fax machines, scanners, calculators, and related equipment. Responsible for processing customer payments such as cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items.

Expected to wear a headset and answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. You may encounter uncooperative or sometimes hostile individuals and should act in a calm, courteous, and reasonable manner even under difficult, highly stressful, and occasionally confrontational circumstances.

Minimum Qualifications

To be eligible for the Motor Vehicle Representative 1, G-09 position you must meet one of the following conditions as detailed below:

NY HELPS:

Graduated from high school or have earned a high school equivalency diploma AND you must have EITHER:

Transfer

One year of permanent, contingent-permanent, or 55b/c service allocated to a G-07 or higher eligible for transfer under Section 52.6 or Section 70.1 of Civil Service Law, or currently serving in the title and eligible for reassignment.

Reinstatement

If you previously served in this title or in a title otherwise transferable to this title, you may be considered for reinstatement pursuant to Civil Service Law, if it is in the best interest of the agency. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission. All reinstatements must serve a mandatory 52-week probation period.

55b/c Appointment

This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must meet the minimum qualifications stated above and must submit their current 55b/c eligibility letter along with their application.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Additional Comments

Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.

There are many benefits to working for the DMV, including:

• Paid Leave
• Paid Holidays
• Pension
• Health Insurance
• Dental & Vision Coverage
• Flex Spending
• Voluntary 457B Retirement Saving Program
• Health Care Spending Account
• Tuition Assistance Programs
• Public Service Loan Forgiveness Program
• Transportation Savings Program
• Employee Assistance Programs

For additional information about the benefits of being a state employee, visit the Office of Employee Relations website at (Use the "Apply for this Job" box below)..

The Department of Motor Vehicles (DMV) is committed to being a model employer for people with disabilities. If you may need a reasonable accommodation for any part of the application and hiring process, please contact Reasonable Accommodations.gov

DMV is committed to diversity and equal opportunity. We are proud to be an equal opportunity workplace and encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.