Customer Service Representative

Broadway National Group provided pay range

This range is provided by Broadway National Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$22.00/hr - $25.00/hr

• Receiving all incoming call inquiries, creating work orders, and dispatching all work orders
• Coordinating daily services with vendors, facility managers, customers, and technicians
• Obtaining cost estimates from vendors and reviewing with account management
• Following up with clients and projects daily
• Maintaining high profile customer relationships through phone and email correspondences
• Managing all aspects of each job and taking accountability for each service provided

• Associate's degree preferred, however equivalent combination of education and experience will be considered
• Demonstrate customer service skills; excellent phone etiquette a must
• Strong verbal and written communication skills
• Ability to multi-task in a fast paced environment
• Proactive, organized & detail oriented
• National retail & facility maintenance experience preferred
• Experience working with & managing sub-contractors

• Medical, Dental and Vision
• Company paid Group Term Life Insurance
• 401 (k) Retirement savings plan (company match)
• Paid vacation, sick/personal time and floating holidays
• Paid Holidays

We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business.

We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Entry level

Full-time

Other

Facilities Services