Operations Program Specialist

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Join Our Team. For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work.

From part‑time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

The Operations Program Specialist leads small to medium sized projects aimed to enhance program management and operational efficiencies. This role will work independently to ensure department initiatives are executed and communicated as they pertain to various member‑facing channels.

• Associate’s degree in a relevant field or a minimum of four years directly related experience required
• Minimum of three years banking experience in a related area required
• Knowledge of Branch and back‑office operations, policies, practices, protocols, systems and programs required

• Manage end‑to‑end process of small to medium sized programs and initiative rollouts
• Liaison between member‑facing channels and assigned lines of business
• Create, deploy and maintain all procedures, job aids and internal resources for new and existing programs and projects for member‑facing channels
• Organize and facilitate meetings to ensure all projects and programs are being tracked for the department
• Identify gaps in processes and procedures within member‑facing channels
• Develop and implement solutions that eliminate process gaps while driving membership growth, operational efficiencies and mitigate risk
• Develop and deliver statistical analysis of program utilization and trends
• Perform other duties as needed upon request from immediate supervisor

• Eligibility for annual discretionary bonus program; some positions qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of dental and vision premium
• Tuition reimbursement offered to full‑time employees
• Exclusive employee discount of 0.96% APR on credit card loans and 1.00% APR on all other loans through Teachers

The good faith range for this position is $32.00 – $38.00 an hour. This range is an estimate based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://(Use the "Apply for this Job" box below)..