Customer Experience Associate; INT
Listed on 2026-02-07
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Retail
Customer Service Rep, Retail Associate/ Customer Service
As a Customer Experience Associate at Military Clothing, you'll be responsible for helping our service members get the uniforms they need. You'll need attention to detail and be a quick learner. With your expert knowledge, customers will be able to shop with confidence—assisting with sizing, finding pins, and anything else they will need. You'll stay up to date with any policy changes.
Most importantly, you'll keep customers coming back with a positive attitude.
- Greet every customer with eye contact and a smile in your authentic style
- Acknowledge every waiting customer as soon as they arrive at your lane to let them know you’ll be right with them
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
- Help customers by following the proper procedure for bagging merchandise and moving large or heavy items
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to lift 20 pounds
- Knowledge of military rank/insignias preferred
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Cash handling experience preferred
- Excellent communication skills
- Basic computer skills
- Retail experience preferred
The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. The Exchange serves bases in Germany, Italy, England, Turkey, South Korea and Japan, and operates stores for US troops in Iraq, Afghanistan and other regions.
Benefits- Flexible scheduling
- Comprehensive medical, dental, life and disability insurance
- Paid time off
- Shift differential/holiday pay
- Traditional pension and 401K plan to qualifying associates
- Access to base facilities, Mass Transit program, and status as an employee of the DoW
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