Loan Servicing Escalations Intake Specialist

Overview

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law.

Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

• Converses with customer regarding inquiries by phone
• Researches inquiries and gathers documentation necessary for research and response
• Drafts and edits responses to customer inquiries
• Gathers supporting documentation to be submitted to the customer
• Notates loans with attorney representation or requests to Cease and Desist communications

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED
• Applicants will be expected to pass any assessment associated with the position

• One (1) year of loan servicing or related experience

• Ability to work in a fast-paced environment
• Excellent customer service skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong written and verbal communication skills
• Ability to work with limited supervision
• Ability to research and summarize facts

The Intake Coordinator is responsible for serving as the first point of contact for incoming complaints, attorney representation notices, and cease-and-desist requests. This role ensures all incoming matters are accurately logged, assessed, assigned, and processed according to established procedures. The Intake Coordinator maintains detailed documentation, ensures timely routing, and supports compliance with organizational, legal, and regulatory requirements.

Training hours: 4 weeks

Schedule (training):
Monday to Friday; 7:30–4:30

Following training:
Monday to Friday; 8:30–5:30

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Minimum: $33,975.00 USD

Median: $40,446.00 USD

This job is not incentive eligible.

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please copy the link below into your browser:

Location:

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.