Volunteer Retail Assistant Centre

We are looking for Volunteer Retail Assistants to assist us on weekdays and weekends in our two Hatfield shops. If you have a few hours to spare each week and would like to help out in our shops, we’d love to hear from you!

This is a fantastic opportunity to get involved and make a meaningful impact. Our shops play a crucial role in raising funds to support the essential services of Isabel Hospice.

We ask you to commit to at least one regular half-day weekly session and session times are: AM: 9am – 1pm, PM: 1pm to 5pm, Sunday shifts are 10am – 1pm and 1pm – 4pm.

We are urgently looking for volunteers on Monday, Friday and Saturday.

Under the leadership of your Shop Manager, you will be assisting with:

• Providing the highest standard of service to customers
• Keeping the shop fully stocked and ensuring items are displayed to show them at their best
• Operating tills and taking payments
• Ensuring both stock and cash security procedures are always followed
• Contributing to keeping the shop and premises clean and tidy
• Providing support and guidance to new volunteers to help them settle into their roles
• Promoting the public’s understanding of the work of Isabel Hospice and the importance of raising funds through the shop
• Raising awareness of Gift Aid to our customers
• Promoting and applying the Isabel Hospice Health & Safety Policy

Your skills and Abilities:

• Enjoy working in a team environment
• Enjoy working with the public
• Good organisational skills
• Demonstrate and keen to develop good customer care skills
• Security conscious
• Confident in handling cash Demonstrate and keen to develop display & merchandising skills

Benefits to you:

• Meet new people and learn new skills
• Work with a friendly team and be part of the Isabel family
• Support your local community
• Contribute to the provision of care to our patients
• Comprehensive induction and training
• Support with your career goals and personal development
• Opportunities to learn from long‑term volunteers and staff

Am I eligible to volunteer?

• At least 18 years old
• Live within an easy commute to the area
• Interested in volunteering for at least 6 months for at least 3 hours per week

We strongly believe in equal opportunities and welcome applicants who are representative of our diverse communities.

Expectations:

• Maintain confidentiality in accordance with Isabel Hospice guidelines
• Have a professional and courteous manner in accordance with Isabel Hospice policies
• Demonstrate Isabel Hospice values
• Identify yourself as a volunteer while carrying out your duties

All appointments are at the discretion of the management team and are subject to a one‑month trial period for both parties.

Thank you for supporting Isabel Hospice.

Please note this is an unpaid volunteer opportunity.