2Nd Line Mobile Device Engineer - JAMF, Apple Business Manager

2nd Line Mobile Device Engineer - MDM, JAMF, Apple Business Manager

Akkodis is currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provide you with development and training opportunities with exposure to emerging technologies.

As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).

• You will oversee the configuration and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support.
• Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle.
• Manage incident queues and SLAs, desirable technical knowledge of mobile automation tools, and a commitment to support the end‑user mobile estate.

• Security (SC Clearance) or able to achieve.
• Proven experience in a 2nd line support mobile endpoint engineering role.
• Workspace ONE Unified Endpoint Manager.
• Apple Business Manager.
• Entra .
• M365.
• Android Enterprise Manager.
• Samsung KNOX.
• iOS and Android mobile operating systems experience (configuration).
• Mobile Device Management through Organisation Groups.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.