Salesforce Senior Functional Consultant

Location: UK - Hatfield |
Job-: 216871 |
Contract type: Standard |
Business Unit: Information Technology

As a Salesforce Senior Functional Consultant, you will be responsible for the design & implementation of the associated platforms/modules that underpin multiple services supporting Computacenter’s enterprise and partner services. You will work with team-members and other product teams and GIS Peers to provide best in class solutions and facilitate agile delivery.

• Capture and validate requirements (functional & non-functional).
• Create functional/technical specifications together with peers based on those requirements and inter-system dependencies.
• Create the technical solutions in time and budget, and according to defined quality standards and processes.
• Act as a point of escalation/expertise on complex issues and support other team members.
• Perform / support System testing ensuring the solution is suitable to progress to Business test.
• Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
• Establish productive relationships and networks at Senior Management level to build and maintain customer relationships.

• Adhere to quality measures and standards in the relevant specialist area and ensures that these are continuously used.
• Make changes to services without unplanned outages by performing effective design and config activities.
• Identify system optimizations pro-actively and continuously and provide proposals for optimization projects.
• Is knowledge leader and shares knowledge pro-actively to help improving functional team performance and efficiency.
• Document all work in accordance with agreed standards and conduct reviews and updates of all relevant specifications and deliverables.

• Works together with peers and colleagues and partners to develop options of enabling new technologies in the CC system landscape.
• Searches proactively for improvement options in their relevant area.

• Take functional leadership of project teams where suitable.
• Support cross-team and cross-country work processes.
• Lead internal and external teams and set targets and criteria to monitor those teams.
• Act as contact point in escalations and take accountability where relevant to solve issues quickly, and manage stakeholders.

• Extensive experience as a Salesforce Functional Consultant or Product Owner.
• Strong understanding of the Salesforce platform, including Sales Cloud, Service Cloud and CPQ (Configure, Price, Quote) implementations.
• Any experience with Revenue Cloud Advanced (RCA) and Agentforce would be highly beneficial.
• Comprehensive knowledge of the system functionality from both a user and a system configuration perspective.
• Able to document system design requirements and specifications in a clear, unambiguous manner.
• Competent user of the MS Office product suite (Visio, Word, Excel, PowerPoint),
• A good understanding of the infrastructure supporting the applications especially interfaces.
• Good understanding of software development principles and methodologies.
• Takes a logical, analytical approach to problem solving and takes responsibility in resolving.
• Writes and speaks fluently on all aspects of work and communicates effectively.
• Has experience in project management and is able to lead functional teams in a successful and efficient manner.
• Works effectively as part of a team and can lead a team functionally.
• Experience working in Agile development environments.
• Excellent communication and stakeholder management skills.
• Salesforce certifications such as Salesforce Certified Administrator, Sales Cloud, Service Cloud, CPQ
• Background in enterprise-level digital transformation projects.

• Project Management Skills.
• Business Process background.
• Risk Analysis methods, techniques and tools.
• Qualified in relevant professional qualification.
• Able to demonstrate a strong commercial mindset.
• Frameworks and processes, e.g. ITIL, SAFe, Dev Sec…