Solution Architect; ServiceNow

Overview

Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes |
Job-: 213091 |
Contract type: Standard |
Business Unit: Information Technology

Life on the team

We are looking for an experienced Solution Architect (Service Now) to join our team and lead the design and delivery of Service Now-based digital solutions.

The ideal candidate will combine deep knowledge of Service Now platform modules (TPSM, FSM, ITSM, CSM, HRSD, App Engine, experience portal) with a strong integration background across enterprise platforms, third-party suppliers, and customer-facing solutions. This role plays a critical part in delivering a seamless digital experience across business, employee, and partner journeys.

• Demonstrable experience as a Service Now Solution Architect in large, complex enterprise environments.
• In-depth understanding of key Service Now modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD.
• Define and govern integrations across Service Now modules and external systems (e.g., SAP, CRM, supplier/customer platforms).
• Establish and promote reusable integration patterns and standards, leveraging tools such as Integration Hub, APIs, and middleware.
• Align portal design with user personas, customer journeys, and accessibility best practices.
• Guide cross-functional teams across design, development, and deployment, ensuring architectural coherence.
• Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment.
• Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems.
• Contribute to governance forums, design reviews, and solution assurance processes.

• Proven track record in designing and implementing Experience Portals
• Strong background in enterprise integration, including:
• REST/SOAP APIs
• Integration Hub / Flow Designer
• Event-driven and asynchronous patterns
• External customer and supplier platforms

• Experience in enterprise identity, authentication and role-based access controls.
• Ability to work collaboratively across business and technical teams to drive outcome-focused architecture.
• Integration with intelligent locker solutions (e.g., for field service, click-and-collect, returns, or logistics scenarios).
• Experience with SAP integration, Salesforce, or third-party field service and logistics platforms.
• Familiarity with domain separation and multi-tenant Service Now environments.
• Service Now certifications (e.g. Certified System Administrator, Implementation Specialist in key modules).
• Knowledge of enterprise architecture standards and Agile/Dev Ops practices.

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
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