Service Advisor Job Hatfield area,England UK,Customer Service/HelpDesk

Porsche Retail Group (PRG) have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join Porsche Centre Hatfield.

If you’re an experienced Service Advisor, ideally with recent dealership experience, we’d love to hear from you.

What you’ll be doing as a Service Advisor

Advising potential, new and existing customers on which service or maintenance may be required to be performed on their vehicle
Ascertaining the customers’ automotive problems
Providing a quality ownership experience at all times
Take bookings from walk in customers, upselling services and accessories
Prepare job cards, service and repair estimates
Tracking the vehicle through the workshop and updating the customer on progress
Prepare invoices and take payment
Conduct post service follow ups 24 hours after the customer has collected their vehicle

So, what makes life at PRG unique?

Every staff member is treated as a brand advocate
Salary increases in line with progression.

That sounds exciting, but what else?

A basic salary of up to £34,000 dependant on experience
Annual bonus of up to £6,000
25 days holiday per year plus bank holidays, with extra days for long service
Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 5.30pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm with paid overtime
Option of a VW Group Vehicle at preferential leasing rates
Complimentary hot and cold soft drinks
Private Medical Insurance, with the option to add your loved ones
Dedicated mental health champions
Employee representative body - your voice at work
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
Income Protection Insurance
DC Pension Scheme
Employee Assistance Program - support and advice on issues impacting your wellbeing

And what’s it actually like to work at Porsche Centre Hatfield?

Located by Hatfield Business Park with a newly refurbished staff area which has a pool table, darts and a TV
Only a 5-minute drive to The Galleria shopping centre and Hatfield Retail Park with a range of Eatery’s.
Free car parking on site.
Free drinks and snacks

And what about you?

We value attitude over experience and offer a comprehensive training and support
You will need experience as an automotive services adviser and exemplary customer liaison ability

And finally – who are we?

Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
You’ll find our culture of trust, integrity and empowerment filters through every channel of our business.
Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.

So, what's next?

Excited? We'd love to hear from you
Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat
And don’t forget to visit our ‘socials’, just search ‘Porsche Retail Group’.

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