Helpdesk Administrator

Join to apply for the Helpdesk Administrator role at Biological Consulting Europe Ltd

Location:

Hertfordshire

Salary: £30,000 per annum

Employment:
Full-time, Permanent

• Act as the first point of contact for incoming queries via phone and email
• Log and manage maintenance requests, ensuring timely allocation to engineers
• Monitor job progress and update clients and internal teams accordingly
• Coordinate planned and reactive works, ensuring all documentation is accurate
• Maintain databases, reports, and service records
• Provide exceptional customer service at all times

• Previous experience in a helpdesk, facilities, or administration role
• Strong communication skills with the ability to multitask effectively
• Excellent attention to detail and a proactive approach to problem solving
• Confident using IT systems, including CRM or CAFM platforms
• Able to thrive in a fast-paced environment and work well under pressure

• Competitive salary of £30,000
• Supportive team environment and opportunities for development
• A chance to join a leading organisation within the FM sector

If you're enthusiastic, organised, and ready to make a positive impact, we'd love to hear from you.

To apply, please submit your CV online, or contact Abbie at CBW Staffing Solutions for more information!