Housing Support Worker

Support Service Users

Assess individual support needs, create safety plans, assist with housing applications, housing benefit claims, and rent payments.

Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.

Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

• Resilient individuals who know how to maintain a healthy work‑life balance.
• Problem‑solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service‑user needs and Nacro's wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
• Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance.
• Disability Confident.

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. The employer may limit the overall numbers of interviews offered to disabled people and non‑disabled people during high‑volume, seasonal or high‑peak recruitment periods.

Salary: £26,584 per annum (Base salary £25,584 + £1,000 Unsociable Hours). 40 hours per week, including a 5‑hour paid lunch break. Shift patterns and flexibility will be discussed during the interview. The contract is between 08:00 and 22:00 Monday‑Friday and Saturday 09:00‑17:00 on a rolling rotational basis.

• Enhanced DBS check and prison clearance required.
• Full driving licence and access to a car required. Essential travel is part of the role. Nacro's Driving for Work Policy requires full business use insurance cover for all staff who drive for work purposes.
• Nacro does not reimburse additional insurance premium costs, as these are covered within the Inland Revenue mileage expense rate (currently 45p per mile).

This role is part of the Community Accommodation with Support, Tier 2 (CAS‑2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium‑risk people eligible for home detention curfew or bail, helping to keep people out of prison and supporting prison leavers to re‑establish crime‑free independent lives.