Customer Service Assistant

AAK is proud to be the world’s leading producer of specialty vegetable fats. Through our unique co‑development approach, we develop and provide value‑adding vegetable oil solutions in close collaboration with our customers, enabling them to achieve long‑lasting business results.

By doing so, we solve customer‑specific needs across many industries including Bakery, Chocolate & Confectionery, Dairy, Food service, Infant Nutrition and Personal Care.

Our pioneering spirit and passion for innovation keeps us at the cutting edge of our industry and is what sets us apart. It enables our employees to work in a safe and supportive environment in which they make a genuine impact.

AAK employs more than 3,500 employees globally and, with 20 production facilities and customisation plants, and sales offices in over 25 countries spanning six continents, we have one of our industry’s most diverse global footprints.

BD Foods joined AAK International in 2019 as part of the Global Food service Group. Now AAK BD Foods, the site is a producer of tailor‑made restaurant‑quality meal accompaniments and boasts a portfolio of over 3,000 products. With the ethos "Chefs not machines", quality and innovation are at the heart of what they do. With its purpose‑built manufacturing site based in St Leonards on Sea, the Company produces solution‑based chilled, ambient, and frozen products in a variety of pack formats for the food service sector.

AAK BD Foods are seeking a Customer Service Assistant, an excellent opportunity for someone looking to further develop their skills. You will receive full training in all relevant areas and will provide support and assistance on a variety of administrative tasks within the department.

• Monitor and manage customer service inboxes.
• Process new orders accurately and efficiently.
• Upload transport data into the system.
• Respond to customer queries in a timely and professional manner.
• Conduct checks on orders and transportation details to ensure they are correct.
• Check deliveries have been made as required and upload invoices to the relevant platform.
• Provide reception duties as required (phone and door).
• Coordinate and liaise internally and externally with Transport & Planning teams.

• Good computer skills.
• Strong attention to detail.
• Ability to work as part of a team and independently.
• A proactive attitude and willingness to learn.
• Good communication skills.

• Free hot drinks.
• Free parking on site.
• On‑site canteen serving hot food.
• 25 days holidays plus bank holidays.
• Company pension: 3% employee, 5% employer.
• Life assurance cover.
• UK healthcare scheme, including gym and lifestyle discounts.

AAK prohibits discrimination on the basis of race, colour, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or in employment.

Location: St Leonards, Hastings

Contract: Full time

Hours: 40 hours per week, 08:30‑4:45 pm

Salary: Starting from £27,000 per annum

You may have experience of the following:
Customer Service Assistant, Customer Support Administrator, Customer Service Coordinator, Customer Operations Assistant, Order Processing Administrator, Sales Support Assistant, Customer Service Representative, Administrative, Client Support Coordinator, Customer Care Advisor, Customer Service Administrator, Internal Sales Support, etc.

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