Customer Service Advisor

Customer Service Advisor

Remote | Monday–Friday, 9 : 00am–5 : 30pm

Temporary Role

Thorn Baker Industrial Recruitment is proud to be working in partnership with our client to recruit a Customer Service Advisor to join their busy Vaccination Services team.

This is an exciting opportunity for an organised and proactive individual to provide first-class administrative and customer service support within a healthcare setting. You’ll be the first point of contact for customers, handling a high volume of calls and emails, providing accurate information, and ensuring a smooth and positive customer journey from start to finish.

• Handle inbound and outbound calls and emails via Zendesk.
• Support customers with enquiries, product information, and account management.
• Manage workload effectively, prioritising tasks during busy periods.
• Maintain a high standard of accuracy and attention to detail.
• Handle and elevate complaints professionally when required.
• Collaborate with your line manager and the wider customer service team.

You’ll bring strong communication skills, a keen eye for detail, and a passion for providing excellent service.

• Proficient in Microsoft Word, Excel, and Outlook.
• Experience in B2B client support.
• Exceptional written and verbal communication skills.
• Strong sense of urgency and customer focus.

• Minimum of 3 A-levels (or equivalent).
• 2+ years’ experience in a customer service role.
• Background or interest in healthcare.

If you’re ready to bring your organisational skills and customer focus to a dynamic healthcare team, apply today through Thorn Baker Industrial Recruitment and take the next step in your career!