Customer Service Associate​/Delivery Specialist

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Training & development
• Vision insurance

Reports To: Store Manager / Assistant Store Manager

Welcome customers into the store with a friendly desire to assist in the purchase of household furnishings. Maintain strong product knowledge, communicate consistently with customers, coworkers, and management regarding the sales and collections process with accounts.

Assist and Manage Customer Accounts

• Greet customers and assist in acquiring household furnishings
• Assist in the set up of deliveries, service calls, relocations, and retrievals of products
• Protect all company money collected in the field.
• Assist in the handling of merchandise with care during showroom set up, delivery, and service when needed.
• Make minor repairs when needed; arrange major repairs through the service department and follow up on return of items.
• Check delivery spreadsheet to ensure item, model, and serial numbers match the rental agreement for delivery.
• Assist in the retrieval and relocate merchandise when customers move or return items.
• Inspect returned merchandise and refurbish to “like new” condition quickly.

Customer Service & Communication

• Answer the phone by the second ring in a friendly, professional manner.
• Follow the Premier Rental Purchase Pledge to provide excellent customer service.
• Address customer issues politely and promptly.
• Maintain clear communication with customers, coworkers, and management.

Operational Support

• Help uphold Premier Rental Purchase Standards of Operation.
• Assist with receiving new merchandise.
• Maintain cleanliness of the back room and assigned company vehicle.
• Support team goals by helping with store cleaning and other tasks.
• Assist with customer order forms and verifications when time allows.
• Help support customer and revenue growth.

• High school diploma, GED, or equivalent experience.
• Valid driver’s license with a clean driving record.
• DOT certification (if required by your state).
• Completion of training program and one year of customer-service experience.
• Ability to lift and carry up to 50 lbs.

• Strong attention to detail and accuracy.
• Ability to follow written and verbal instructions.
• Ability to read, write, and perform basic math quickly and accurately.
• Good decision-making and problem-solving skills.
• Ability to handle customer interactions professionally.
• After training, solid knowledge of all products in inventory.

• Work takes place in changing environments with frequent walking, standing, bending, and lifting.
• Must handle multiple tasks, solve problems, and work under pressure.
• Extra hours before or after business hours may be required.
• Frequent travel between stores may be needed.
• Must manage the emotional and mental stress of working with customers and varying situations.
• Use of a hand truck is required for moving merchandise.
• Work occurs in the store, in customer homes, and in the field, often involving dirt, gravel, icy, or uneven ground; stairs, tight doorways, wet or slippery surfaces; heat, cold, dust, and weather exposure.
• Must drive safely in all weather conditions.
• Attendance at company or Premier Corp. training sessions may be required.

• Frequent interaction with customers, coworkers, and management.
• Occasional interaction with suppliers and service partners.
• Must communicate clearly and professionally with supervisors and peers.