Customer Service RepresentativeSales Associate

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer’s residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

• Assist in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
• Make all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
• Safeguard all monies collected while in the field.
• Properly care for and move all merchandise in transport.
• Maintain rented or leased units by making minor repairs when necessary or, if major repairs are needed, transport the merchandise to the service department for repair.
• When the unit is repaired return the product to the customer’s residence promptly.
• Review delivery spreadsheet to ensure item, model and serial numbers match the item going out on the Rental (lease) Agreement.
• Answer the phone by the second ring in a pleasant and professional manner.
• Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
• Carefully check rental (lease) returns and promptly refurbish to “like new” condition.
• Follow the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handle customer service issues in a professional manner.

• Clean the backroom and the assigned company vehicle.
• Help receive new merchandise.
• Take customer order forms for the customers.
• Verify customer order forms.
• Commit to achieving customer and revenue growth.
• Assist in store cleaning.
• Assist the Store Manager and Assistant Manager in obtaining daily, weekly and monthly goals.

• High school diploma, GED, or equivalent work experience.
• Valid driver’s license and a good driving record.
• DOT certification (if required by law in your state).
• Complete the training program and have one year of experience in a job requiring customer contact.
• Be able to lift and carry loads up to seventy-five (75) pounds.

• A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
• Ability to understand oral and written instructions.
• Ability to read, write and perform arithmetic functions quickly and accurately.
• Ability to reason and make independent decisions.
• Ability to manage situations with customers and associates.
• After training, working knowledge of all products in the inventory.

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.

Must be able to cope with the emotional and mental stress associated with dealing with people and situations.

Required to use a hand truck to move merchandise.

Work is normally performed in the store, in the field, and in customers’ homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.

Attending company or Premier Corp, Training Sessions may be necessary.

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.