Social Services Supervisor - Mental Health; Crisis Response Unit

Overview

POSTING TYPE:
Open Competitive
DEPARTMENT:
Social Services

HOURS:

Full-time; anticipated hours are Monday - Friday evenings, 2:00pm - 10:00pm, with occasional business day hours for meetings. The ability to work on-call hours is a requirement of this position. This position is funded by limited term dollars and will be reviewed annually based on available funding and board approval.

PREFERRED SALARY RANGE: $92,218 - $103,745 annually (2026 Rates; Salary Grade 110)
FULL SALARY RANGE: $92,218 - $144,090 annually

LOCATION:

In person at Northern Service Center and Crisis and Recovery Center, West Saint Paul, MN, may include options for hybrid work. This position is based in the community, with mobile crisis response team members working in various environments including county buildings, client homes, public spaces, and police departments.
UNION: HSSA
CLOSE DATE:
Continuous with first review of applications on 1/6/2026, until filled.

Come join us at Dakota County and "Be more". Dakota County employs over 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. Dakota County offers important careers the kind of careers that make a difference in people's lives. Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.

The Social Services Supervisor will work as part of the Social Services Supervisor team. This position will have primary supervision responsibilities with Dakota County’s expanding mental health crisis continuum and will be cross-trained in other Social Services program areas. This position will supervise a team of social workers who provide phone and mobile crisis response to adults, children and families. The supervisor is responsible for providing clinical and staff supervision of telephonic response, mobile response, mental health assessment, crisis follow-up, short-term crisis stabilization services and service coordination.

The supervisor is responsible for overseeing program operations, collaborating with internal and external partners including 911 dispatch, police and emergency medical services, hospitals and schools and other stakeholders, and providing system training and outreach. This position assists in the assessment, modification, development, and coordination of Social Services and related programs to ensure person-centered and recovery-oriented service delivery and system coordination.

This position is responsible for overseeing the evening hours of operations for the Crisis Response Unit including services provided at the Dakota County Crisis and Recovery Center, ensuring that services are provided in accordance with the Minnesota Mobile Crisis statute (MN Statute 245.461) and other relevant state and local guidelines. This role works in collaboration with three supervisors to provide 24/7/365 supervision and support across the full crisis continuum of care.

The Crisis Continuum Supervisor provides direct supervision of crisis staff, coordination of services, and ensures that clients receive timely, effective, and culturally competent mental health crisis care in the community and at the Crisis and Recovery Center.

• Supervise, lead and support a team of mental health professionals and practitioners, providing guidance, coaching and professional development.
• Consult, coach, and mentor staff in the performance of assigned duties.
• Provide clinical supervision and ensure best practice and legal mandates are followed.
• Develop, revise, implement, and provide oversight to policies and procedures, laws, rules and regulations and ensure alignment with best practice and legal mandates.
• Develop, implement, and supervise innovative and effective programs and maintain excellence in service.
• Evaluate and assess program budget needs, determine and collect data needed, and prioritize requests. Generate program and activity reports, statistics, and program evaluations as needed.
• Inform, present, and promote agency programs and services with various community groups, agencies, or community organizations, and cross system initiatives.
• Demonstrates a commitment to support cultural diversity County wide, actively supports the County's inclusion, diversity and equity initiatives, and works to address the needs of diverse and underserved communities.
• Attend, conduct, and participate in unit, department, management, and team meetings.
• Address problems and complaints and take action to resolve.
• Work as part of an interdisciplinary supervisory team to implement and integrate programs and services.
• With the Deputy Director and peer supervisors, establish and actuate program philosophy, goals, and objectives.
• Provide on-call clinical supervision in collaboration with other supervisors to ensure 24/7/365 clinical…