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AIGL Team Leader

Job in Hindhead, Haslemere, Surrey County, GU27, England, UK
Listing for: PGL
Contract position
Listed on 2026-01-23
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 13.78 GBP Hourly GBP 13.78 HOUR
Job Description & How to Apply Below
Location: Hindhead

Fixed Term Contract from 01/02/26 - 31/10/26. Earn £13.78 per hour (our pay system is benchmarked and fair). Accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities.

Lead the adventure!

PGL is a world where children achieve the ‘impossible’.

Our residential adventure camps create extraordinary breakthroughs through life-affirming experiences in the great outdoors.

But that’s not all… we’re part of something bigger. We’re powered by PGL Beyond, a group of inspiring companies with a shared purpose to deliver enriching and transformative experiences to the next generation.
Will you join us?

Make a difference as an AIGL Team Leader

This is an amazing opportunity to take your career to the next level. You’ll lead a team of AIGLs; delivering safe, engaging, and enjoyable experiences.

You could be inspiring your team, providing engaging training, or monitoring performance in the workplace - whilst in turn delivering activities and evening activities, to ensure our guests are having a great time.

You’ll get to interacting with children and families, creating great ‘first impressions’ and taking time to understand their experiences, gather feedback, problem solve and make suggestions to the Guest Experience Manager. You’ll be the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager.

Is this you?

  • Able to demonstrate energy, drive and commitment.
  • Ability to treat people in a fair, consistent and respectful manner and value diversity.
  • Effective in developing and maintaining working relationships to ensure high levels of customer service.
  • Excellent organisational skills, communication and time management.
  • Passionate about making a positive difference to young lives.
  • Previous experience of leading teams is desirable (but not essential).

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

A place to thrive

No matter your background, ethnicity, sexuality/gender identity, SEND, neurodivergence or anything else… PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique
.

Fair pay and benefits for all

  • On top of your 20 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
  • A career with ongoing growth, aided development
    , mentoring, multiple pathways and opportunities to work across different UK or French locations.
  • 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
  • Sector leading family friendly policies and a contributory pension
    .
  • Access to our financial wellbeing platform where you can borrow or save directly from your salary.
  • Free/
    discounted PGL breaks for your family & discounts at 800+ retailers.

For a full Job Description and Personal Specification please .

For enquiries specific to this role, please email us at

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres.

Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and  (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

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