Supervisor, Access Services - Billing

Supervisor, Access Services - Billing

Location:

HMH PHYSICIAN SERVICES, INC., Hasbrouck Heights, New Jersey

Requisition #
• Full Time with Benefits
• Shift: Day

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better — advancing our mission to transform healthcare and serve as a leader of positive change.

• Supervises the day‑to‑day activities of pre‑registration including insurance and benefits verification, referral procurement when needed, determining patient out‑of‑pocket expenses, notifying patients, point of service, of these obligations, with ensuring staff’s adherence to insurance verification policies and procedures across their assigned areas.
• Coordinates daily registration/office coverage and line personnel responsible for Inpatient/Outpatient/Ambulatory/ETD registration and related functions and manages the daily staffing levels of these personnel for all assigned areas to ensure proper patient flow and satisfaction.
• Monitors frequently and audits the capture of correct registration elements and demographic information to comply with industry practices and any governmental, state, city regulatory requirements. Maximizes upfront cash collections and billing accuracy standards, and makes recommendations for process changes when shortfalls are identified.
• Maintains a working knowledge of the individual departmental workflows including daily reviews of staff and supervisory workqueue assignments. Skilled with using all necessary EPIC tools to maintain high levels of staff productivity goals set annually.
• Supervises technical denial management workqueue processes to maintain minimum denial levels, and advises Director/Manager of variances in expected results with corrective action ideas.
• Supervises and assists management to develop monitoring and control mechanisms to evaluate employee performance relating to efficiency, accuracy and professional courtesy while communicating with patients, physicians and managed care organizations.
• Prepares statistical reports when needed relating to patient throughput, and customer service, i.e., number of encounters per hospital service per day.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

• Bachelor's degree, or relevant and equivalent HMH experience.
• Minimum of 3+ years prior experience in hospital patient financial services operations.
• Advanced knowledge of health insurance industry, managed care issues, revenue cycle, and hospital IT systems.
• Prior registration, insurance verification and/or specifications experience.
• Advanced knowledge of various patient accounting platforms, including those offered by EPIC.
• Knowledge of medical terminology.
• Excellent written and verbal communication skills.
• Ability to multi‑task.
• Customer service oriented.
• Detail‑oriented with attention to detail.
• Proficiency with Google and/or Microsoft applications.
• Excellent analytical and interpersonal skills.

• Bilingual.
• Bachelor's preferred. Graduate degree is a plus.
• Epic knowledge is a plus.

• Relevant professional certification.

Minimum rate of $72,072.00 annually. HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act.…