Concierge; Season

Overview

Cape Cod’s only double Forbes Five-Star resort is seeking an experienced and intuitive Concierge to curate exceptional, personalized experiences for our guests. This role serves as a trusted advisor and local expert, ensuring each guest’s stay is seamless, memorable, and tailored to their individual preferences. The Concierge embodies graciousness, discretion, and anticipatory service at all times.

• Greet and engage guests with warmth, professionalism, and a refined sense of hospitality.
• Arrange dining reservations, transportation, on and off property activities, special celebrations, and bespoke guest experiences.
• Anticipate guest needs and proactively offer thoughtful recommendations based on guest profiles and preferences.
• Maintain detailed logs of guest requests and ensure timely follow-up and confirmation of all arrangements.
• Serve as a liaison between guests and internal departments to coordinate special amenities, experiences, and requests.
• Maintain expert knowledge of Cape Cod attractions, seasonal events, and resort offerings.
• Utilize the property management system to document guest preferences and service recovery efforts.
• Assist Guest Services Associates as needed to ensure seamless Front Office operations.
• Uphold confidentiality and discretion in all guest interactions.
• Consistently adhere to Forbes Five-Star service standards and resort policies.

• Previous experience as a Concierge or in a luxury hospitality environment preferred.
• Strong interpersonal skills, attention to detail, and ability to multitask in a fast-paced environment.
• A genuine passion for guest service and hospitality excellence.

Hourly Rate: $19.00 - $20.00 / hour based on experience and qualifications