Membership Administrator; Seasonal

Overview

• Support the Membership Manager with administrative responsibilities including correspondence, filing, tracking, and reporting
• Coordinate closely with Food & Beverage, Racquet Sports, Retail, Recreation, and other resort departments to fulfill member requests and ensure seamless service delivery
• Assist with the planning and execution of member events and special programming as needed
• Anticipate member needs and deliver proactive, personalized service experiences
• Maintain accurate and up-to-date member records and database information
• Assist members with reservations, special requests, and issue resolution, acting as a liaison between members and resort amenities
• Respond to member communications via phone, email, and in person with a polished, courteous, and service-driven approach
• Handle confidential member information with the highest level of discretion and professionalism
• Contribute to a positive, collaborative team environment and support overall departmental success

• Minimum of 1–2 years of customer service experience
• Previous experience in hospitality, luxury resort, or private club environments preferred
• Strong written and verbal communication skills, with a particular emphasis on professional email correspondence
• Proficiency in Microsoft Office Suite, particularly Outlook
• Comfort and confidence collaborating across multiple departments and service teams
• Exceptional organizational skills with strong attention to detail
• Ability to multitask, prioritize, and remain composed in a fast-paced environment
• Professional demeanor and appearance consistent with a luxury brand
• Flexibility to work weekends, holidays, and peak seasonal periods, including member events

Hourly Rate: $18.00 - $19.00 / hour