Store Manager, Retail & Store Manager

Store Manager

Men’s Wearhouse is seeking a Store Manager to lead our retail operations and drive sales, service, and operational excellence. The role reports to the Regional Manager and is responsible for recruiting, hiring, and training a high‑performing team.

Key duties include:

• Inspire the store team to achieve their best performance.
• Execute strategies to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

• Lead store staff in meeting sales, service, and operational expectations.
• Set clear performance expectations and ensure the team is trained in sales, customer service, and operations.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales‑driving information effectively.
• Guide the team to recommend and implement changes to improve productivity.
• Take the lead role in recruiting and create an inclusive environment.

• Achieve store business plans, including sales, customer service, and operational goals.
• Develop game plans and follow through to maximize sales and drive consistent performance.
• Partner to present opportunities with fact‑based information and leverage data to make decisions.
• Participate in driving business outreach opportunities and communicate leads to the Multi‑Unit Manager and Business Outreach team.
• Identify performance opportunities and collaborate with the Regional Manager to develop a plan to address issues.

• Ensure store schedule accuracy and proper staffing for all initiatives.
• Ensure staff are trained on all internal operational functions.
• Stay informed on corporate communication, directives, initiatives, policies, and procedures.
• Implement programs to increase efficiencies in sales, service, operations, and branding.

• Create an engaged and inclusive store environment.
• Foster a culture of learning and development.
• Serve as a role model and provide enthusiastic, motivational leadership.
• Build a steady pipeline of external talent through recruitment.
• Hold regular store meetings to keep all team members up to date.

• Ensure the team is trained on customer service expectations and delivers an exceptional experience.
• Lead the team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
• Use customer feedback to take appropriate actions and resolve concerns.
• Maintain visual standards and execute marketing initiatives as directed.

• Minimum 3 years’ experience leading, managing, and developing retail teams.
• Creative individual with good judgement and tuned in to the pulse of the business.
• Self‑motivated, results oriented, and strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem‑solving skills.
• Proven ability to train and develop high‑performing teams.
• Proficiency with technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

• Stand and walk for the majority of the shift, frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise and supplies; and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

Not Applicable

Full‑time

Other

Retail

New Orleans, LA