Tire and battery service advisor

Tire and Battery Service Advisor – Sam's Club

Join to apply for the tire and battery service advisor role at Sam's Club
. This role offers competitive pay and performance‑based bonuses.

$18.00/hr – $25.00/hr

This range is provided by Sam's Club. Your actual pay will be based on your skills and experience.

• Maintain facility and sales floor safety and standards, including regular safety sweeps, forklift and hazardous material handling, and reporting unsafe situations.
• Organize, stock, zone, and merchandize the Tire and Battery Center (TBC) sales floor, handling claims, returns, shrink, and damages.
• Stock merchandise, set up displays, clean, and organize product displays, remove damaged goods, sign and price merchandise, and secure fragile/high‑shrink items.
• Monitor daily tire and battery orders, assist members with appointments, communicate lead time changes, cancellations, and offer alternatives.
• Assist members with tire maintenance and repair services.
• Provide expert member service and recommendations, using Sam’s Garage and product knowledge to recommend suitable tire and battery products, explain warranties, and ensure value.
• Drive sales and service excellence in the TBC, collaborating with associates to promote member awareness.
• Triage and prioritize service workflow in TBC service bays, referring to Sam’s Garage to identify waiting members and prioritize appointments.
• Demonstrate knowledge of safety and compliance protocols, service standards, equipment operations, TPMS, product specifications, seasonality, point‑of‑sale systems, phone, and in‑person selling techniques.
• Leverage technology to enhance operations, using digital tools and handheld devices to plan sales and make real‑time decisions.
• Act as a brand advocate, model high quality service, and influence team members.
• Process member purchases, returns, refunds, and exchanges following proper procedures.
• Comply with company policies and procedures, maintaining ethics and integrity.
• Complete work assignments, prioritize tasks, communicate progress, and recommend improvement opportunities.
• Exhibit respect for the individual, teamwork, integrity, customer focus, and a drive for excellence.
• Follow safety and security guidelines while handling TBC products.
• Assist members with point‑of‑sale procedures and product information.

• Valid state‑issued driver's license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

1527 Manhattan Blvd, Harvey, LA 70058‑3405, United States.

Hourly wage range: $18.00 to $25.00. Premiums may be paid based on schedule, facility, season, or specific work performed.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace with a no‑tolerance policy regarding illegal drugs and alcohol on the job.