Service and Parts Coordinator

Service and Parts Coordinator

CHICAGO USX TERMINAL

MON-FRI 4pm-12:30am

Position open to remote:
No

Grade: TCS1

Compensation Range: $22.14 - $26.00

Relentlessly Delivering Big Ideas.

U.S. Xpress is one of the nation’s largest asset‑based trucking companies. We rely on the collective brainpower of thousands of visionaries and problem‑solvers to provide innovative, custom solutions that redefine the transportation industry. We are committed to honoring our promises to customers and our people, and we celebrate the POWER OF US
.

Right Role. Right Tools. Right People. We invest in talent starting on day one. You will receive personal and professional development opportunities that complement your interests and encourage a career you’re passionate about—whether through employee stock options, profit sharing, 401(k), professional development, or competitive pay. Be part of an organization that values out‑of‑the‑box thinking and rewards employees for going above and beyond.

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

• Generate, monitor, and close repair orders with accuracy, ensuring all documentation, service tracking, and supporting records are complete.
• Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
• Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner.
• Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
• Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders.
• Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery.
• Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.
• Maintain up‑to‑date service files, technical bulletins, and department records for shop reference.
• Provide phone and office coverage, assist with department files, and ensure continuous workflow support.
• Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
• Perform additional duties as assigned to support overall service and parts operations.
• Collaborate in‑person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in‑person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in‑person with customers and potential customers to establish rapport, open communication, and expectations.
• Perform other duties as assigned.

PLACE POSITION SUMMARY TEXT HERE & JOB DUTIES BELOW

High school diploma or GED equivalent required.

• 1+ year in a similar service coordinator position required.
• Experience in parts management or related shop support role preferred.

Transportation, Logistics, and/or Tech industry experience a plus.

• Strong organizational skills with keen attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask and work effectively in a fast‑paced environment.
• Basic computer skills for order entry, recordkeeping, and inventory management.
• Ability to read and comprehend English instructions and information.
• Adept at assessing organizational dynamics and managing change.
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly.
• Proactive and pragmatic problem solver.
• Communicates effectively across multiple mediums.

• Must be able to stand, walk, and sit for prolonged periods.
• Ability to reach with full shoulder movement for prolonged periods at heights over 72".
• Ability to handle and…