Security Officer

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis.

• Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security.

• Respond to all dispatch/ security service calls and overhead emergency code calls.

• Checks grounds and areas for cleanliness and safety.

• Performs parking lot patrols and enforces Mercyhealth parking policy.

• Notifies management/maintenance staff concerning need for major repairs or additions to lighting, heating, and ventilating equipment, through initiating a work order.

• Assist with completion of fire drills or other drills as requested.

• Writes clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

• Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients.

• Orients and trains security staff at respective sites of responsibility as needed and complete training documents.

• Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable.

• Is required to assure and/or request partners and contractors display Mercyhealth badges or required proof of identity.

• Duties pertinent to site specific requirements will be assigned.

• Ensure the safety of all during takeoff and landings of Med Flights.

• Assist with identification of deceased patients and verification of credentials of funeral home and Medical Examiner's Office personnel.

• High school diploma or equivalent required

• Healthcare security experience preferred

• Bilingual skills are preferred

• Minimum of 2 years' experience with police, security, or military background

• Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.

• OR

• Completed 30 credit hours toward obtaining a degree

• Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.

• OR

• One year with Mercyhealth security

• Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required. Must maintain this proficiency on an annual basis.

• Successful completion of International Association for Healthcare Security and Safety (IAHSS) Basic Security Officer certification within 180 days of start date.

• Maintain a valid driver's license and proof of vehicle insurance.

• Have and maintain an acceptable driving record per Mercyhealth's HR-01 Fleet Safety Policy

• Passing the Driver's License Check and/or Credit Check (for those positions requiring).

• Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

• Officers required to work in the dispatch center must be able to type 25 wpm.

• Must be able to follow written/oral instructions.

• Basic Computer skills preferred;
  Word/Outlook/Excel

• Able to interact with customers and communicate clearly

• Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service

• The noise level in the work environment is usually moderate to loud.

• Occupational Exposure:
  Category C - No partners in the specified job classification have occupational exposure.

• Neonate (birth - 28 days)

• Infant (29 days - less than 1 year)

• Pediatric (1 year - 12 years)

• Adolescents (13 years - 17 years)

• Adult (18 years - 64 years)

• Geriatric (65 years and older)

• Partner may access patient care information needed to perform their job duties.

• Partners, physicians, patients/family, visitors, vendors

• The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The employee is occasionally required to sit or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds and occasionally…