Retail Branch Manager

Position

Retail Branch Manager I

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

• Must be proactive when seeking business outside of the branch.
• Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Must be open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
• Demonstrate a passion for taking care of people by exhibiting effective problem‑solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
• Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in asylum sales and service process.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

• 5 years of relevant and transferrable sales and/or customer service experience.
• OR a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team is required. Individuals with this level of experience typically report to an on‑site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
• Previous in‑store banking experience is preferred, but not required.
• Must be positive and engaging.
• We prefer candidates who reside within our community.

• High School Diploma or equivalent required.

• Job Category:
  Branch Banking
• Primary
  
  Location:
  
  Illinois – Harvard
• Schedule:
  
  Full‑time
• Work Locations: IL – Harvard Walmart-0149
• Salary Range: $53,560 – $66,961 per year
• Unposting Date:
  Ongoing
• Organization:
  Illinois
• Supervisory Responsibility:
  Responsible and accountable for all personnel and employment decisions at assigned branch/location.
• Travel:
  Up to 50% or more outside of branch or as needed by customer.
• Working Conditions:
  
  Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Woodforest offers a comprehensive benefits package. Benefits include 11 holidays, sick leave accrued at 4.62 hours per pay period (bi‑weekly). All new regular, full‑time employees receive vacation and paid leave time according to their hire date:

• New hires (below SVP) hired Jan/Feb/Mar/Apr = 5 days (40 hours) Vacation and 5 days (40 hours) paid leave
• New hires (below SVP) hired May/Jun/Jul/Aug = 5 days (40 hours) paid leave
• New hire (below SVP) hired Sep/Oct/Nov/Dec = Not eligible for Vacation. Paid leave accrual is determined by the employee’s specific hire date.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, Including Disability and Veteran.