Customer Service – Office Clerk

Job Position:
Customer Service – Office Clerk

Location:

Harvard, IL 60033

Pay Rate: $17.00/hr

Shift: 1st shift, Mon-Fri, 8:00 a.m. to 4:00 p.m.

Description:

The customer service – office clerk supports daily distribution center operations by performing a variety of clerical and administrative tasks, including data entry, recordkeeping, customer support, and internal coordination. This role is essential to keeping inbound and outbound operations organized, accurate, and running efficiently. The position is scheduled Monday through Friday from 8:00 a.m. to 4:00 p.m. and is well-suited for individuals who enjoy structured work, attention to detail, and supporting operational teams.

This position offers a stable, hourly opportunity within a large retail logistics operation, providing consistent daytime hours and a professional work environment. Team members benefit from clear procedures, supportive leadership, and the chance to build transferable administrative and customer service skills. Competitive hourly pay, predictable scheduling, and exposure to warehouse and logistics operations make this an attractive role for candidates seeking long-term stability and growth.

• Perform clerical and administrative duties including photocopying, filing, compiling records, and distributing mail.
• Answer and route phone calls while providing professional customer service support.
• Maintain accurate records, prepare forms and reports, and verify information for completeness and accuracy.
• Apply knowledge of department policies, procedures, and organizational functions to respond to inquiries or direct work appropriately.
• Support inbound and outbound operations by resolving routine issues and escalating non-routine matters as needed.
• Utilize internal systems and software to support facility operations.

• High school diploma, GED, or equivalent work experience.
• One to three years of experience in an office, clerical, customer service, or communication-focused role.
• Intermediate proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to learn and use internal operating systems and software.
• Strong organizational, communication, and customer service skills.