Clerical Officer - Main Reception | North Tees and NHS Foundation Trust

A highly versatile Clerical Officer is required to work at North Tees Hospital covering Main Reception.

Shift pattern:

• 1 x 12 hours Mon Tues Wed 2pm - 6pm
• 1 x 18 hours Wed, Thurs, Fri 8am - 2pm
• 1 x 8 hours Thurs, Fri 2pm - 6pm

The majority of the role will involve the preparation and scanning of patient casenotes, retrieval of health records from the Health records library and various locations across the Trust, and ensuring that these are tracked and delivered in a timely and secure manner.

This post will also provide administrative support within the Health Records dept such as filing, queries desk, and data entry using computer based systems.

The required candidate must have excellent communication skills, be enthusiastic, show initiative and be able to work independently but at the same time be a good team player.

This post demands a high level of physical fitness – the successful candidate must be able to cope with the physically demanding aspects of retrieving large numbers of health records and transporting them around the Trust using trolleys.

• To liaise with internal and external users for the receipt, triage and management of routine and urgent casenote requests either by telephone, email, memo or other electronic means
• Locate and retrieve patient casenotes from the Health Records library on request and dispatch to relevant person/area within the stipulated time period
• Conduct a thorough search to locate any case notes not in the main library or at their tracked location to ensure availability within required time period
• To be responsible for moving heavy loads i.e. boxes of casenotes whilst working within a restricted environment and adhering to Health & Safety procedures
• To be responsible for the preparation of casenotes for all out-patient clinics, internal and out-reach sessions, ensuring an accurate, timely quality service to all users
• To be responsible for the accurate and timely tracking of all casenotes into and out of the department via the Patient Administration System (PAS) tracking system
• The registration of new patients on the PAS system as required
• The printing of Choose and Book GP referrals as required
• Ensuring that all relevant patient information is updated and accurate on the patients registration on the PAS including patient demographic information and patient alerts