Customer Care Coordinator

Customer Care Coordinator

Hook

Up to £32k plus bonus and benefits

Hybrid working

Our client builds and sells over 10,000 homes annually across England, Wales, and Scotland. They operate through 24 regional offices and employs thousands of people in various roles within the construction sector. They emphasize its commitment to working with local communities and contributing positively to them. This includes developing infrastructure and making financial contributions to local authorities. They aim to create thriving communities alongside building homes.

As Customer Care Coordinator, you'll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.

• Log, track, and manage customer care queries and defects via CRM systems
• Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
• Provide timely updates to customers and maintain clear, professional communication
• Ensure all remedial works are carried out within agreed time frames
• Support the Customer Care Manager with reports, documentation, and homeowner feedback
• Maintain accurate records and help drive continuous improvement in service delivery

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £32k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits.

• Previous experience in a customer care or coordination role with a developer
• Strong organisational and administrative skills
• Excellent written and verbal communication
• Empathetic, professional, and solutions-focused approach
• Ability to juggle multiple tasks and remain calm under pressure
• IT literate with experience using CRM systems or similar