Senior ServiceNow Configuration Specialist, IRM​/TPRM

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The eGRC Enablement Team at CVS is seeking a skilled Service Now IRM/TPRM Configuration Specialist to support Service Now IRM and TPRM configuration. This role will focus on administering and configuring Service Now Integrated Risk Management (IRM) and Third Party Risk Management (TPRM) modules to meet stakeholder needs while ensuring internal platform configuration standards are met.

• 5+ years of experience with eGRC Platforms such as SNOW GRC and Archer.
• 3+ years of hands‑on configuration experience with Service Now IRM and Service Now TPRM modules, especially Policy Management, Issues Management, Third Party Risk Assessments, Third Party Portal, Control Testing, Risk Management.
• 2+ years of experience in designing, configuring, and implementing workflows, policies, and controls within Service Now GRC applications.
• 2+ years of proficiency in JSON and JavaScript for scripting and occasional customization within Service Now.

• Prior experience with RSA Archer platform administration and configuration.
• Familiarity with Service Now platform architecture and integration capabilities.
• Knowledge of broader GRC processes, including policy management, issue management, and regulatory compliance.
• Strong problem‑solving skills and ability to work in a fast‑paced, dynamic environment juggling multiple initiatives.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word, and PowerPoint).
• Strong interpersonal skills, customer‑centric attitude, open‑mindedness, and ability to deal with cultural diversity.
• Understanding of industry regulations, compliance frameworks, risk frameworks, and leading risk, compliance, and resilience standards.
• Proven team player and team builder.
• Preferred certifications: CTPRP, CRISC, CSA, CIS‑RC, and/or CISM.

• Bachelor's degree or equivalent experience (High School Diploma and 4 years relevant experience).

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Full time

The typical pay range for this role is: $ – $. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues – including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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